Bringing up Kulfi

I have been home now for a few days and life has certainly changed with the arrival of little Kulfi.  The desire to be around has intensified and the daily routine has also undergone a change.  Whereas usually the instinct in the morning had been to quickly get ready and productive, the schedule has altered somewhat and I find myself coming down the stairs first and walking into the garden to greet the puppy.  There is no time like the morning when they are at their energetic best and rejoice in their reunion with you, having been separated the entire night. 

On days that I work from home, I find myself taking breaks to check in on Kulfi's antics.  Or just to see if there is sufficient drinking water in his bowl.  In Singapore it is quite typical for heavy clouds to gather in the afternoons and soon there are deafening claps of thunder followed by a spell of heavy rain.  While this provides a respite from the sapping heat, it can be quite scary for young puppies especially if their abode is outdoors, as is the case with our dog.  So when the skies darken and this phenomena unfolds, it is hard not to go out in the rain and peek in to see if all is well with the little fella.  So far, it has been...and it is a relief to find him in peaceful slumber within his kennel even as nature unleashes its song and dance all around.

Over the past few days, the stream of visitors has increased in our house as friends have been dropping by with their children to see and play with the new puppy.  The first six months are an important phase in the development of most dogs during which time they need to become comfortable around people and other dogs...a process called "socialisation" in doggy parlance.  German Shepherds have been bred as working dogs, used extensively by the police and armed forces.  They are known to be fiercely loyal to their masters and are excellent guard dogs.  Hence it becomes critical to socialise them from an early stage.  As of now, Kulfi gives absolutely no signs of aloofness...the treats he has been receiving from these visits may have something to do with it!

Sunday too is different.  It is earmarked for a visit to the German Shepherd Dog Club!  Well before Kulfi's arrival, we had started visiting the club and meeting with people there.  It is located in a quiet part of the city and is a beautiful place with a large expanse of green where dogs can run around.  There is even a pond for them to dive into and swim.  Every Sunday evening dog owners converge there, some for the training lessons and others just to socialise their animals.  During the course of our visits, we gained valuable tips from pet owners on do's and dont's of rearing puppies, besides learning about pet foods, veterinarians, and other essentials.  Sometimes one receives pretty mind boggling advice from a concerned dog owner...like when I was told to feed the pup mineral water for its first few days in Singapore!  I had dogs all through my growing years, but only after moving to Singapore have I learnt the myriad complexities associated with pet ownership.  I wonder how we brought up our dogs without such nuanced understanding of pet behaviour and pet care??  But in general, one comes across pretty knowledgeable and caring folks.  The club is great fun for dog lovers and one gets to see dogs of various breeds sauntering in and running around.  Last week as I drove out from there, it suddenly struck me that I had come across some of the friendliest people in Singapore in this very place.

But puppy rearing is not just fun and games.  Housetraining has its moments of exasperation as the puppy pretty much lets go when and where it pleases, with utter disregard to propriety!  And when teething begins, everything is fair game.  A doggy bone is never an interesting substitute for human limbs, playing tug-of-war with the trouser of your suit in the evening is just a warm welcome home, wooden furniture needs to be worked upon with a carpenters delight...and...the shoes!!  Nothing gives greater satisfaction than the feel of a good 'ol smelly piece of footwear between the teeth.  The look on Kulfi's face when he made off with our banker friend's designer leatherware was, well, priceless!

Oh...its past 5pm.  On Sunday evening.  Time for some woof woof!!

Anticipation!!

March went by in anticipation of an arrival.

Actually it all began in January, soon after a trip we took on the very second day of the new year. Two cars drove up to a beachside kennel-cum-residence of a prize winning breeder of German Shepherd Dogs in Sydney. We were there on an important mission - to check out a prospective family member. Something that required the presence and approval of several of our kin. Not that anyone had much expertise in the job at hand, i.e. in making a selection from 10 day old puppies, but we all took the responsibility seriously anyway. A burly Aussie gent answered the doorbell wearning an expression which could best be described as a mixture of disbelief and exasperation...who were these beaming bunch of Indians in his front yard?? But we got past that. An hour later we drove away, all questions having been satisfactorily answered. We also got to meet some of his prized dogs and take a peek at the new born puppies whose eyes were yet to open. The decision was pretty much made instantaneously, though one would dare not proclaim that ahead of the family huddle...

I have my niece, Rimjhim to thank for this. When I arrived in Australia late in December, the soon-to-be 21 year old was given an assignment - to successfully identify a breeder of GSD's with a recent litter who was also willing and able to export the puppy to Singapore. She was off the blocks in an instant. Starting with the quintessential Google search, she surfaced various options, explored export procedures, spoke to several breeders, and even did a sales pitch on my behalf telling them how well the puppy would be taken care of in faraway Singapore (yes, that matters to most Aussie breeders who are quite patriotic about their dogs). And lo and behold, within 48 hours - a hair's breath away from the Christmas break when everyone and everything shuts down - we had established contact with a well known breeder who had new born puppies. The rest as they say is (modern) history. Rimjhim had nailed this!

After three long months during which my family made another visit to check in on him, and some missed deadlines later, he finally arrived on March 25. Despite all my planning I ended up being in Chicago for a crucial workshop, while he was welcomed by my wife and parents. The transatlantic journey back was longer than usual and the delayed connection from Hong Kong did not help matters either...so it was only at 3am the following Monday when I got my first glimpse. He was there...in my house!! Awake, curious, and tail wagging slowly.

So here he is. Introducing..........Kulfi!!

Barely two weeks down the road, the transformation from puppyhood has begun. The ears have perked up, movement of any kind generates tremendous excitement...and all things animate and inanimate are entirely meant for chewing pleasure!

And the latest discovery this morning...the new paper shredder in my home office!

Joie de vivre

4.05 kilometers
310 calories
22 minutes

An incongruous set of numbers to some. Gibberish to others. And for the fitness freaks, hardly a big deal!

But to me these figures held some significance. As I stepped off the treadmill my eyes lingered on them just a while longer and images flashed across my eyes.

The reception of my office in Delhi as I gasped for breath...waking up in the middle of the night covered under a torn green sheet in a strange hospital bed...the blurred images as I struggled to focus my bloodshot eyes after the blood vessels had burst...and the scars over my hands that remained long enough to remind me of the ordeal my body had been through.

It was not all that long ago...in fact precisely three years to the day.

As I wiped the sweat off my face and greeted my trainer to begin yet another intensive workout, more images flashed by... The sudden asthma attack which rapidly escalated into a cardiac arrest and caused my heart to stop. The horror that my family went through as I was literally dragged back from the edge. The look on my friends faces when they visited me in the hospital. The messages of concern, love and well being from different corners of the world. All formed a nice little collage in my brain. While I pumped iron.

Thirty one sets later my affectionate and caring trainer concluded my workout with a stretching session and I walked out and filled my lungs with the fresh Singapore air.

I had work to do, calls to attend to, projects to execute and plans to formulate. The calendar was filled with appointments. Travel was on the cards. Even the weekend held promise...I would connect with people from the microfinance company. My parents were visiting me and settling into a relaxed holiday schedule. And we were preparing for the big event in our lives...the new puppy would arrive from Sydney in a few days!

What a privileged existence!!

This opportunity to live life!

To struggle and strive.
To help and guide.
To listen and learn.
To befriend and trust.
To love and lose.
To grieve.
To try and then fail.
To give and to receive...

And before I carry forth with this miserable attempt at poetry, thankfully I glance at the watch. The date is past. The future beckons...

Dr. Sharad Desai

In 1965, a tall, lanky bespectacled gent made his way from Delhi to a city then known as Leningrad, in a country which used to be called USSR. A year later he was joined by a Bengali lady and a Maharshtrian engineer. These young people had gone there to pursue their education and earn a Ph.D. degree. The next few years were perhaps among the most exciting of their lives...new friendships were formed, they settled into a world entirely different from the one they had been brought up in and together they explored Europe.

The engineer - Sharad Desai - returned to his hometown, Pune, with a Russian wife...a union that was not meant to last long. The tall man married the Bengali lady in what was then the first marriage outside the community for both families. In 1971, they had a son they named Rahul.

Upon his divorce, we did not hear from Sharad uncle for some time. A few years later, he was indeed very fortunate to find a wonderful woman as his wife. Medha aunty brought our families together once again. Till date, I regard her as one of the most vivacious, positive and loving women I have known in my life. We started to meet once every few years in what became regular family vacations. Each get together would entail travel and exploration to some part of India...and was marked by fun, laughter and gaiety. Medha aunty's children became my friends and my childhood memories are full of tales of the three friends - my parents and Sharad uncle - and their bachelor days in USSR.

Several years later, I found myself in Pune where I went for my Master's degree. Naturally, I would stay in Sharad uncle and Medha aunty's house as I looked for accommodation and started my coursework. Over the next two years, they became my parents away from home. Soon they engulfed my friends in their loving embrace and we would frequent their house to relish Medha aunty's cooking as she prepared to feed a pack of hungry beasts who would eat like they had not seen food in years! She and Sharad uncle would sometimes come for an 'inspection' of our bachelor quarters, resulting in hectic activity for us as the two room apartment would be scrubbed clean and precious 'evidence' removed before their arrival. Of course, they fully expected the pre-visit sanitisation and many jokes were cracked on what had been hidden! During the course of my studies in Pune, I developed a special bond with Sharad uncle and Medha aunty. Later, even as my work took me to different cities, I stayed in touch with them. The run up to my marriage was marred by tremendous strife at home, which eventually led me to move out of my parent's house. As always, Medha aunty and Sharad uncle were present and they brought comfort and joy to our family.

Sharad uncle had contracted Parkinson's disease. I would get to see him once every couple of years and there would be some deterioration in his condition. However, when we met, I always found him to be his usual affable self and enquire after us. In the evenings, we would share a drink together. A few years ago, my institute honored me by presenting me an award as the alumni of the year. I was invited to a function to mark the occasion. I requested Sharad uncle and Medha aunty to join my wife and me for the ceremony. I was surprised by the large gathering and the solemnity, wondering what I had done to deserve the attention. When I was unexpectedly called to address the gathering, my thoughts turned towards the front row where I found them beaming with pride. With some emotion, I acknowledged the role they had played during my crucial years at the institute...and I saw tears in their eyes as the gathering collectively applauded their presence.

Over the next few years, Sharad uncle's speech slurred and he spoke lesser. Often, Medha aunty would act as his translator. His movement became unsure and he encountered injuries due to his frequent falls. Other complications developed. Through all this, Medha aunty was the pillar, caring after his every need and even tending to his business affairs.

Last September when I was in Delhi, my father had a blackout in the bathroom which resulted in a neck fracture. Given that it had occurred in the aftermath of his strokes, there was reason to be concerned. I got a call from Medha aunty asking if they could visit us...Sharad uncle needed to see his friend. It was a shock as I saw him, a frail man, being wheeled out of the airport. He could not walk even a few steps without support and it was really difficult to understand what he was saying. He had traveled through some pain. The smile was unchanged. We spent a wonderful week together…the evening tradition of a drink remained, though I was careful in pouring him a tiny one. Despite everything, it was interesting, even comical, to see the friends interact and we had a laugh over the game of chess between my father and him. They struggled to remember the moves, needing intervention from the ladies! As I bid them farewell, we talked about getting together in Singapore soon. We knew it would be precarious for him to travel, but we were keen to be together again.

Two weeks ago, just when I reached my hotel room in Chicago, I got a call I had not imagined receiving so soon. Sharad uncle had died in his sleep. I could not fight back the tears and memories flashed before me. Medha aunty was strong as ever...even in her pain, she consoled me. He had suffered greatly the past few days and the passing had been quiet and peaceful, much like the life he had led.

I called my mother to break the news. In his passing, there was a deep sense of loss. I grieved not just for him, but also for the friendship that he had shared with my parents over forty five years. I remember him for his constant presence in our lives, for his soft nature, for his smile...

Rest In Peace, Sharad Uncle.

An Austrian Summer

Hibernation

It has been so long that it seems I have entirely lost my ability of expression. I feel like a batsman who is sorely out of form and attempting to get back to the basics trying to connect ball to bat…so help me, Lord!

It is worthwhile figuring out how I got here in the first place. What has kept me from writing all this time? It certainly was not the good ol' lack of time thing. While time is an oft touted reason for the inability to do something, I have never really believed it to be true. We are always able to find the time to pursue what we really want to. Was it then the 'writer's block'? Hardly. I could never have called myself a writer in the first place so such grand excuses were also not plausible. Truth be told, I have felt a vague and nagging emptiness over the past few months. An emptiness borne out of an inability to contribute my worth to those around me…and some events on the personal front also pushed me further into my literary shell.

So here I am...gingerly retracing my steps back into ViShesh PraRambh and hoping to find a quiet little corner within its confines. I had last dropped in here while I was in the cradle of the gentle Austrian Alps, from where I returned to Singapore rejuvenated and relaxed.

Which was also when I learnt about some new developments in my parent's health conditions…

My father, who had suffered two strokes in December 2007 was experiencing some complications which took him to the hospital on a weekly basis. Once the brain is affected, other body parts soon join the party and play havoc with the system. Also, my mother who had been coping remarkably well with the altered situation at home needed to take care of her own health. Her eyesight had deteriorated and needed a small corrective surgery. So off I went to Delhi to provide assistance and relief to my parents. The global nature of my job (and some very understanding and helpful colleagues) makes it possible for me to pretty much function from anywhere. All I need is a reliable internet connection, a functioning telephone line, and once my calendar is adjusted to the new time zone, I am all set to operate. These have become such essential prerequisites that one experiences extreme discomfort in their absence. What were we like before the advent of wireless technology??

Back to Delhi and the cataract procedure. Surgery performed successfully, scarcely had I brought my mother back home with the intent of providing her time off for the post op recovery, that my father determined we did not have enough excitement in our lives. Early the next morning, he fell unconscious in the bathroom. We would not have known of this at all were it not for a nasty bruise on the upper back. Stroke victims often suffer from short term memory loss, so he had only a vague recollection later of what had transpired. In all likelihood he had suffered a sudden blackout and collapsed on the floor like a heap of bricks. Upon regaining consciousness, he promptly came back to bed to continue his slumber. By the end of the day, his neck seemed to be strained at an angle so we took him to the hospital for a check up. Examinations revealed a fracture in the neck which, if disturbed even slightly, could have caused irreparable damage because of the proximity to the spinal cord. The next few days were spent in the hospital and my mother instantly transitioned back into her role of primary caregiver, notwithstanding her own condition. Over the next few days, our existence revolved around the hospital and we were glad to finally bring him back home with his neck ensconced in a brace.

I returned to Singapore a few days later with more questions than answers in my head. What caused the blackout? Would my parents be able to cope by themselves? Should I get them to Singapore? But travel was out of the question in the immediate term. Should I have stayed on longer? Then what about my work and travel commitments? The biggest question was (and remains) what I needed to do longer term to take care of them...India? Singapore?

In the coming weeks, there was some normalcy as my father recovered from his latest adventure.। traveled around the region. First to the Philippines...a country I love visiting and where I have thoroughly enjoyed my work over the past couple of years. A fascinating visit to Shanghai and Beijing followed...where I spent quality time with several colleagues and also went to a couple of their top business schools. I always enjoy being in an educational institution and was impressed by the clarity of vision of the leaders I met. In China, business education is scarcely seventeen years old, yet they have made great strides in creating high quality programmes comparable to the best anywhere. I can see them gaining ascendancy in the decades to come as leading providers of business education of global relevance. My stay in Beijing was brief, but I did get away one evening to see the world famous Bird's Nest and Water Cube...resplendent under the bright lights. This was not my first visit to China, but this time I felt I had gained some deeper insights. It gave me a chance to strengthen old relationships, and to form new ones. The confidence and purpose in the people was palpable. And despite the developments of the past few years which have catapulted China into global prominence, I did not sense any arrogance among its constituents. Surely, these will be very exciting times for the people of this nation.

November brought with it some hope. Work had gained momentum and I looked forward to getting some initiatives off the ground. We also planned a year end visit to Sydney. I have family there and we have not met for a while. As the year draws to a close, there is a general slowdown...the pace of activity reduces, people wear a relaxed demeanour as they plan for their time with friends and family, Christmas carols play non-stop, and there is an air of festivity all around. At such a time, what better place to be than Australia? And since I anyway carry my office in a backpack, all I needed were the bare essentials – the internet connection and a telephone line! The plan was to spend a couple of weeks working from Sydney and then to take time off during the final week of 2009.

My father, however, had other thoughts. Perhaps he was missing my company. So once again he fell into a sudden faint (thankfully this time was in a shop while leaning over the counter). The drill was repeated...back to hospital in an ambulance, more check ups. A few days later I found myself back in Delhi again doing the rounds of doctors. Once more, there were more questions than answers. Nobody could clearly explain what was causing the blackouts, yet all agreed that it was not a happy place to be. The medication was carefully reviewed and rebalanced. I had another discussion with the doctor who impressed upon me that his brain power was unlikely to return to its previous levels and that one needed to consider a future with his reduced faculties. Perhaps I have spent too long in the corporate sector...but the words 'new normal' reverberated in my head. Was this the future one had to contend with? I looked for other therapies and explored Ayurveda - the traditional Indian medical science which uses natural methods of healing and focuses on addressing root causes behind apparent manifestations. I had been through one such treatment a few years ago. I spoke to the doctors about it. None offered much hope of a recovery. But neither did they say with certainty that it would NOT work. So what was the harm in trying? And as was to be expected, I met with much protest from both my parents on being subjected to more treatment.

But the decision is made! They shall be duly dispatched tomorrow to the Ayurvedic centre in Delhi for a fortnight of oil massages, yoga and a healthy diet of vegetarian food.

Even though my visit was in somewhat dire circumstances, I did get to enjoy the Delhi winter, which I have missed for many years having lived in tropical climates for the past ten years. Having the morning sun upon your back while reading a newspaper and sipping a warm cup of coffee are luxuries of a bygone era! The other highlight was a Saturday evening in the company of some excellent people – old friends and new – who are eagerly devoting their energies to enhancing the lives of others around them. One of them is focused on healthcare for the masses, another on financing the rural poor in north India, and a couple others are actively partnering with social entrepreneurs in their quest for bringing about positive change in the society. The dialogue was engaging, and I was thrilled that some new connections were made as people resolved to join forces with each other. It would give me immense pleasure to be of some assistance in their laudable efforts.

I spent last week in Singapore and then over the weekend went across to Chennai to work with the microfinance organisation that I had been introduced to during the summer. It was wonderful to be back in their office, a quaint old bungalow, where I had working sessions with the management team. Since my last visit, they have inducted fresh people into the organisation and are facing a new set of challenges and opportunities. We discussed a number of issues...like how they would preserve their unique culture of service to the rural poor as they expanded their organisation; or continue to be lowest cost providers of finance to their customers and enhance their social impact. It was exhilarating being with such committed and focused people and I felt privileged to be a small part of their world.

The year end plans for Australia still hold...though it will be a shorter trip than what I had envisaged originally. Thoughts of being with family bring comfort and joy...I look forward to being with the elders and learning about aspirations of the youngsters. I hope to find some time to be in reflection and gratitude for all that has been bestowed upon me. As I look back at the year gone by, there is still a nagging emptiness…but it is not unaccompanied by resolve for the future. I look for the wheels to turn…in hope that they shall lead me to a path of productivity and benefit for others around me. After all, what else is there to really live for?

Besides good single malt, of course.

Of which I hope there will be ample supply down under…

A trip to South India

It is my second evening in the Austrian mountains and a new bottle of wine. Tonight it’s a Cuvee – a delicious and smooth blend of different grapes from the region. I don’t know much about wines...just that they have recently caught my fancy and I have decided to explore them during my week in Europe. It has been raining since afternoon and the alpine air is wonderfully invigorating.

And as I sit in the hotel lounge, I again reflect on the events of the past few weeks.

The high point for me this summer was undoubtedly my visit to Chennai and Madurai last month. A visit that gave me an opportunity to see the impact being made by a microfinance organisation that was deeply committed to serving the poor by providing rural women with the means to achieve economic independence. When I visited the villages where they operated, I saw first hand how they had provided people the skills and means to emerge from poverty and attain a sustainable livelihood.

This opportunity arose thanks to a dear friend with whom I have worked closely for several years. She has now moved beyond the security and comfort of a career in the corporate sector and embarked upon a new journey as a social entrepreneur. Recently, she was approached by an acquaintance, a private equity investor in the social sector, whose fund had invested in this company and where he was a board member. They were looking for an experienced HR professional to serve as a strategic advisor, poised as they are for significant growth in the near future and felt they needed to really get the people equation right. She suggested my name and a few phone calls later introductions were made, connections established, and off I was to see how I could be of assistance in their noble venture.

What I experienced over the course of the next two days left a lasting impression on me and I came away with deep appreciation both for the dedication of these people, as well for their creativity and innovation.

I was received in Chennai by their Chairperson, a woman of very impressive credentials, who took me to a charming old house which served as the company headquarters. The private equity investor also flew in and over the next few hours, we had a spirited and absorbing discussion as they brought me up to speed on the nature of their work. By the end of the day, and several copious notes later, I had received my initiation into the fascinating world of microfinance. As I would realize a day later, this was just my ‘theory’ lesson. The ‘practical’ was to take place the following day through a field visit to the villages.

The next morning we took a 7am flight to Madurai, a small town in the very south of India. I had visited Madurai twenty years ago with my parents while on a summer vacation trip across south India and remember seeing the grand Meenakshi temple, which has lent fame to this town as it attracts both pilgrims and tourists from far and wide. This time though, the day was spent touring villages and branch offices of the company in and around the town. I was accompanied by the Chairperson, who also played the role of translator for most of the day as conversations took place in the local lingo - Tamil. I met with Self Help Groups (SHG) – clusters of 15-20 women organized by the microfinance company for the purpose of providing loans – and saw how they were educated and empowered to take charge of their lives. For most of these women, the journey to self-reliance began with an enrolment into a SHG, an entity that would form the edifice for much of their future existence and the foundation for lasting relationships with others united by a common desire to achieve economic independence and well being for their families. Each SHG would undergo months of training in entrepreneurship and basic finance and accounts. When considered ready, they would receive their group loan…which they would utilize to start a business venture. Some would purchase cattle, others would start a tailoring business, or else make trinkets and toys for children. Each month, the loan installment would need to be repaid and the group would be collectively responsible for ensuring timely payouts. The organisation has a quarter of a million women customers across the state, and an astounding recovery rate which would be the envy of mainstream banks. Just goes to prove the transformational power of enlightened and determined women.

One of the truly remarkable aspects of this organisation was their conscious desire to employ people from the very strata they serviced. This serves a dual purpose…of building trusting relationships within their customer base by being deeply etched in their lives; and underscoring their commitment to improving the lives of people in the rural areas by providing gainful employment to deserving candidates. The results - strong trust based relationships, a stellar reputation and a lasting impact on society!

I came across some astounding tales of human accomplishment.

We were accompanied in our field visit by the regional manager, a middle aged lady who oversaw operations across several branches. She spoke to me of her humble beginnings, from the time she had been a beneficiary of microfinance from this company 15 years ago. Starting off from a meager background (her husband was a daily wage labourer with a low and inconsistent income stream), this lady not only found a means to livelihood for her family, she took greater initiative by first becoming an employee of the company and forming more SHG’s, and in parallel pursuing higher studies, eventually completing a Master’s degree in commerce. Her three sons were now based in countries in the Middle East – all gainfully employed, with the eldest enrolled into a Ph.D. programme! This woman has worked tirelessly and risen to the position of regional head with oversight of several of the company’s branch operations. Recently, she has bought a computer and an internet connection and is learning to operate it.

There were more such stories…

The other revelation was the creativity and innovation in the social sector. The network of SHG’s is an extremely effective distribution channel and can be used as a conduit for several other ‘products’ – basic mobile phones, insurance plans, education and healthcare being a few examples. As technological advancements take effect, some of these will have a significant effect on the fabric of rural society. Imagine the impact of people in remote villages with access to information on their fingertips, combined with the ability to transmit it real time anywhere across the world. I feel this can lay the ground for transformation at the grassroots level. Such technology gives power in the hands of people and can help expose corruption, lay bare inefficiencies, and fight injustice…instantly and without censorship from any governing body!

I witnessed one such innovation. We had reached one of their branch offices in a semi-urban area of Madurai. This was in the upper floor of a small house in a narrow street reachable only on foot. On the day I was there, there had been a load shedding – long hours of electricity shut down - in that part of town. As we looked across the office, I noticed a printer on a table…this was their ‘collections’ room where they kept records of loan disbursement and repayment. The standalone printer was unaccompanied by a computer, something one would naturally expect to see in an operation that dealt with finances. When I enquired about how they managed accounts, the answer left me stunned with amazement. The collections officer, a 30 year veteran of the company whipped out his mobile phone and activated an application. Upon punching in a password, the screen came alive with up-to-date information on every SHG supported by the branch and the current status of loan repayment of each individual member! This information was fed and refreshed at the company headquarters in Chennai and all that was needed was for him to jack up the phone to the printer, produce the latest records and issue receipts to the customers every month! In one fell sweep, this innovation had significantly reduced the need physical infrastructure, reliance on electricity, and also the risk of fraud by unscrupulous employees. Grassroots technology at its very best!

My trip was an eye opener. I came away energized and refreshed from my interactions with these wonderful people. I spent the next few days thinking about how this organisation could harness its human potential and further its impact on the society. My past experiences provided some answers, but more came from friends who have immersed themselves to such causes. Today I see capable and highly qualified people who have chosen to dedicate themselves to bringing about sustainable and equitable development, rather than pursue the path of purely personal gains.

The wheels...they are surely turning!